Refund Policy

Wissenreich UG, HRB69243, Ludwigshafen Geschäftsanschrift: Heinigstraße 26, 67059 Ludwigshafen, (hereinafter referred to as “we”) provides this Website, including all services offered hereon, (the website and the services are collectively referred to as the “Site”) and these Refund Policy govern your use of this Site.

Before using this resource, please read carefully the main provisions of the Terms & Conditions, Privacy Policy and Refund Policy. Each user of is presumed to have read and agreed to its rules, policies and guidelines.

Our Refund’s Principle

The basic principle of Wissenreich’s Refund Policy is that all refunds are at Wissenreich’s sole discretion with tailored to yours specific request.

Other principles of Wissenreich’s refund policy include:

  • The company has not sent the work to the customer on the agreed date if a new date has not been agreed with the customer. If the customer and his account manager have agreed to postpone the delivery date, the date agreed in writing will be considered the final date.

In what cases does the company have the right to refuse a refund?

  1. The customer has refrained from making corrections during the course of the work and is demanding a refund.
  2. The author started his part of the work, but the customer changed his mind for other reasons beyond the company’s control.
  3. If the work has been delivered on time and meets all of the client’s original requirements.
  4. The specified warranty period has expired.

Each case is considered individually. To clarify the situation, a complaint form (a complaint) is sent to the customer.

Refund Proceeding

The customer is obliged to fill out the comments and send the complaint to the personal customer representative. After the manager receives the complaint, it is forwarded to the independent quality control department. The deadline for handling the complaint is up to 7 working days after receipt of the completed complaint from the customer. If the analysis of the matter requires more time, the deadline for processing the complaint could be extended to 14 working days. After this period has expired, the customer will be sent a decision regarding the order placed.

Once the refund amount has been agreed with the customer, the information is forwarded to the finance department, which in turn initiates the refund process within 3 working days. If the Customer has paid for the Order in multiple parts and the parties have agreed to a full refund or a partial refund that exceeds the amount of the Customer’s highest payment, the refund will be made in multiple parts. The amount will be refunded via the original payment method unless otherwise agreed. It can take 5 to 10 banking days for the money to reach the recipient’s account.

You must provide your request by email to and include all your bank details i.e. your full name, sort code and account number (‘Refund Request Notification’).

Force Majeure Circumstances

Refunds may be considered on a case-by-case basis for extenuating circumstances, such as force majeure, i.e. extraordinary and unavoidable circumstances or medical emergencies.

In particular, such circumstances include: natural disasters (earthquake, flood, hurricane), fire, mass diseases (epidemics), strikes, military actions, terrorist acts, sabotage, transport restrictions, prohibitive measures of states, prohibition of trade operations, including with certain countries, due to international sanctions and other circumstances beyond the control of the parties to the agreement (contract).

The circumstances of insuperable force (force majeure) may not include financial and economic crisis, changes in the exchange rate, devaluation of the national currency, criminal actions of unidentified persons, other circumstances that cannot be recognised as valid from the point of view of the business risk of Wissenreich.


In the event of chargebacks by banks or third party payment processors in connection with your purchase of our services, you agree that we may suspend access to all accounts held by you.

Fees and costs incurred as a result of chargebacks or other payment disputes brought by you, your bank or third party payment processor are borne by you.

Once you have left an inquiry on the website, you will be contacted by your personal account manager to discuss all the details of your order. All your data is strictly protected and will not be passed on to third parties.

What’s next?

During the conversation with your account manager, it is very important to answer all questions regarding the work in detail, as our goal is to provide you with the highest quality service.

Your account manager will inform you about the authors and the price of your work so that you can decide on the best option.

You will receive an offer, which is an official document and protects your rights. This offer specifies all your conditions and wishes for the work, as well as the cost of the work and the warranty period for the job. You pay for the order and the author starts writing.

Once completed, the work will be checked for plagiarism and compliance with the original terms and conditions of the assignment.

If the work is properly checked, it and the plagiarism report will be sent to you by your personal account manager.

Final Provisions

If you are dissatisfied with the quality of our services, do not hesitate to contact us on the student hotline and tell us about your concerns. We will discuss the problem with our freelancer’s and management and get back to you within a few days. We usually resolve all the disputed issues within 2-3 days and sometimes within minutes.

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