Refund Policy
1.You are entitled to refund if all the following conditions are met:
1.1. you contact us within the commercial guarantee period, proving and arguing that the product fails to comply with the quality specified in para. 3 of the Terms;
1.2. the quality control procedure agreed with the declared non-conformity;
1.3. the corrections to the product have not cured the declared non-conformity; or we refused to make corrections to the product; or the existence of significant inconformity that make it impossible to use the product for the purpose specified in the Terms.
2. We also make a refund if the Product has not been delivered by the final date for delivery in absence of any impediment to delivery on time by you or any circumstances beyond our reasonable control.
3. We also make a refund if a technical error occurs during the payment process or if you make a payment twice in error.
4. The products do not comply with the originality rate agreed in the summary of the order or the Terms.
5. The amount of refund depends on the nature of the nonconformity and its impact on the use of the product for the purpose specified in the Terms.
6. You are not entitled to refund in the following cases:
– You have withdrawn from the order without giving a reason after 14 days after the order has been accepted in work or after the product has been completed in full.
– During the commercial guarantee term, you demand a refund without giving reasons or with reasons not related to the consistency of the product to the quality agreed, as well as refuses to fill in the Non-Conformity Form.
– The product was delivered on time, complies with the standards and all the requirements specified in the summary of the order.
– You refuse to request corrections/changes in the process of product provision and demand a refund.
– The delay in delivery of the product is due to your fault (failing to respond to our requests in a timely manner, delaying the provision of necessary sources, or failing to make timely payments).
– You ordered only a part of the whole project, the remaining part of your project has been performed or will be performed by another contractor. In this case, we are only responsible for the compliance of the part of the project executed by us with the stated quality.
– You have made changes on your own.
7. When you exercise your right to withdraw from the order before the product has been delivered in full, you shall reimburse the cost of the part of the product already created at the time of withdrawal. Thus, in the case of prepaid order, we will refund you the amount you paid us, minus money we are owed. We shall make a refund within 14 calendar days from the date you give us the notice of withdrawal. If the product is still due, you shall pay the reimbursement due to us within 14 calendar days of the date you give us the notice of withdrawal.
8. The rights to the product shall not be transferred to you in the event you claim a refund of 50% or more of the product or unilaterally withdraw from the order regardless of the amount of the refund. In this event we have the right to use the product as we consider appropriate for us, including posting in the public domain.
9. You are entitled to refund in case of our unilateral withdrawal from the contract.
10. Within 14 calendar days of entering into the contract, you have the right to unilaterally cancel the order. You must send us a notice by any means available on the website in order to exercise this right. If the product has been fully created, you have no right to unilaterally cancel the order.
11. We may withdraw from the contract after it has been concluded if it is impossible for us to fulfil the order because we do not have the appropriate resources or because we have miscalculated the complexity of the product, which makes it impossible for us to complete the order in time. We will inform you of the impossibility of fulfilling your order and, if possible, offer to negotiate other terms of the order in order to make fulfilment possible. If it is not possible to renegotiate the terms, we shall be entitled to unilaterally withdraw from the contract.
