User Agreement
The Scope of these General Terms and Conditions.
1.1. We are a company Wissenreich UG (haftungsbeschränkt) incorporated and existing under the laws of Germany with registered number HRB69243, having a place of business at HEINIGSTRAßE, 26, LUDWIGSHAFEN AM RHEIN, 67059, RP, GERMANY.
1.2. The following General Terms and Conditions (hereinafter “Terms”) apply to the use of our website wissenreich.com and the provision of our products to you.
1.3. The use of our website and our products are offered for the personal non-commercial use only.
1.4. The Terms in their entirety constitute an integral agreement between you and us.
1.5. The Terms do not need to be written down and signed on paper.
1.6. By using of the website/ordering our products you agree to the Terms. Ticking the checkbox serves as an approval of your agreement to the Terms.
1.7. If you do not agree with any of the conditions set out herein, you are deemed ineligible for the use of our website and any of the products offered by us.
1.8. However, in certain cases we may enter into a separate agreement with you on terms that differ from the Terms, in which conditions of payment, partial delivery, commercial guarantee other than provided in this Terms may be agreed.
1.9. The Terms may be modified or superseded in whole or in part at any time. You will be deemed to have accepted the amended Terms if you continue to use the website after changes to the Terms have been posted. These changes will only apply to legal relationships formed after the changes are posted.
The Use of our Website.
2.1. You may not pretend to be someone else or impersonate anyone. You may not use the website for any unlawful or prohibited purpose or to perform illegal activities.
2.2. The website is provided as is and without any warranty or guarantee, including any implied warranty of fitness for a particular purpose, unless otherwise stated in the Terms. We will not be held responsible if it is interrupted or contains errors.
2.3. We do not guarantee that the content of links on the website complies with our Terms and our other policies. We do not own, control, or contribute to any content from links on the website. Visiting these links is at your own risk.
2.4. You may not overload the website or our systems or networks, use any device, software or routine to interfere with the website or other users. You may not use any automatic device to access, copy or monitor any part of the website. You may not try to get access to any materials, documents or information from the website, other systems or networks on or through the website by hacking, password-mining or any other illegitimate means.
2.5. All content on the website and the website itself is owned by us and protected by copyright, patent, trademark and other intellectual property laws. You may not copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit or distribute any part of the website or content in any way (including “mirroring”) without our prior consent. You cannot remove any notices, make any modifications or additional representations or warranties.
2.6. It should be noted that we make no representations that the website is appropriate or available for all jurisdictions. Furthermore, the website is in no way provided with the intention of violating the applicable laws of individual jurisdictions. Consequently, if you are a citizen or a resident of a jurisdiction in which access to our websites is prohibited, you shall leave the website immediately.
Our Products.
3.1. Our product is an original copyright protected work (hereinafter – the product).
3.2. The product will be delivered in the form of a document which we will send to you by email, WhatsApp or other means agreed with you. We delivery the product in the format agreed with you. Please note that we do not deliver the products in a physical medium, such as a hard copy.
3.3. The products shall comply only with the agreed requirements and conditions that specified in the summary of your order. We deliver our products of the following quality:
– The number of pages of the product corresponds to that agreed in the summary of the order;
– The type of product corresponds to that agreed in the summary of the order;
– The topic of the product (in particular the direction and title) corresponds to that agreed in the summary of the order;
– The subject area of the product (in particular, the discipline or field to which the product relates) as agreed in the summary of the order;
– The due date of the product (final delivery date) corresponds to that agreed in the summary of the order, if there are no reasons for extending the deadline;
– The product plan is as agreed in the summary of the order (if any);
– Supplementary materials (list of required elements such as graphs, tables, statistics, programme code, etc.) as agreed in the summary of the order (if any);
– Required software (software necessary for the project) for the product fulfilment corresponds to that agreed in the summary of the order (if any);
– Required materials (resources provided by you that must be used) agreed upon in the summary of the order are used (if available) in the product;
– Citation rules in the summary of the order (standards of citation and bibliographic data arrangement) correspond to those agreed in the summary of the order;
– Product originality requirements (minimum percentage of text originality) correspond to those agreed in the summary of the order or are met at the level of 92%;
– The language of the product corresponds to that agreed in the summary of the order.
However, we provide quality for urgent orders different from the specified hereof.
3.4. The fact that the order is defined as the urgent order shall be clearly specified in the summary of the order.
Due to the expedited nature of the urgent orders, the quality of the product may differ from standard orders in the following ways:
– Limited depth of analysis or research compared to regular orders.
– Reduced scope for iterative refinements or comprehensive proofreading.
– Potential variability in formatting or stylistic precision.
– The type of result corresponds to what is agreed upon in the summary of the order; however, the level of detail or depth of elaboration may be lower than for standard orders.
– The direction and title comply with the summary of the order, though reasonable deviations caused by tight deadlines may occur.
– The subject area remains within the agreed scope, but simplifications in the presentation of complex material are possible.
– If an agreed structure is provided, it may be delivered with some simplifications or minor deviations.
– The inclusion of all requested materials may be limited if their creation requires significant time investment.
– All materials provided by you will be used, but the extent of their integration may be reduced.
– Citation and formatting of references will adhere to the requirements but may lack the depth of bibliographic data elaboration.
– The minimum originality level may be reduced compared to the standard 92% threshold, subject to the nature of the urgent order.
– The language of the deliverable will comply with the summary of the order, though the style and tone may be less polished due to time limitations.
These potential deviations will be explicitly communicated to you at the time of delivery of the final edition of the product. You acknowledge and agree that by placing the urgent order, they accept such deviations as inherent to the expedited process. Such deviations do not constitute a failure to meet agreed quality and cannot be deemed as non-conformity with such quality.
By placing an urgent order, you undertake to review and acknowledge the outlined deviations upon delivery and agree in advance to these conditions.
3.5. We double check our products with the best plagiarism detection system on the market to ensure that they are original. The original research product is one with a plagiarism rate of up to 8%, unless otherwise agreed. Direct quotations are not considered to be plagiarism if the source of the quotation is included in the reference list and appropriately cited in the body of the research product. We do not take the reference list into account when assessing plagiarism.
3.6. The only purpose of our products is a reference and an assistance in the preparation of your own works. You are solely responsible for completing your own works and citing all sources correctly when using them as references, as well as to learn the material covered by the products and use it in a line with the Terms, including the specified intended purpose. To this end, we do not guarantee grades or results. Your results depend only on how well you do your own work.
3.7. We assign the exclusive property rights to the products to you: you have the right to use the products in their entirety perpetually and worldwide. The fee for such assignment is included in the price of the product. Such assignment shall take effect at the end of the guarantee period, provided that the agreed product price is paid in full.
3.8. We have the right to engage third parties (individuals or legal entities) in the course of the products delivery. We cooperate with professionals of their major, so our products are made by someone who can meet your order requirements. At our discretion, we can give you the opportunity to contact the third party anonymously (by email) in the case of confusing or complex issues.
The Order of our Products
4.1. To place an order you should complete the order form on the website. Ordering is free and internet communication with us are charged by the telecommunication service provider. We will contact you via the channel you chose to clarify the order.
4.2. You shall specify as many important requirements for the product as possible. After receiving all the requirements for the order, we estimate the cost of the order and inform you.
4.3. After we have agreed on all the conditions of cooperation, we will send you a summary of the offer, which shall contain the agreed conditions of cooperation, including the type of product ordered, any agreed requirements of the product, the term of delivery of the product, the price, the method of payment, reference to qualification of the order as the urgent order; if necessary, the stages of delivery of the product and the timetable for payment, and other conditions, if they differ from the Terms.
4.4. Simply submitting an order does not obligate you to pay, nor does it obligate us to accept the order and thus enter into a contract. We will only proceed directly to the conclusion of a contract if you agree to the terms of cooperation offered by us, including the price.
4.5. The summary of the order is our offer to enter into the contract and must be accepted within 1 calendar day of its issue, unless otherwise specified. The summary of the offer is deemed to be accepted and, therefore, the contract is considered to be concluded after your payment for the order (its part) according to the procedure specified in the summary of the order and (or) in the Terms.
4.6. The contract for the product shall remain in force until all obligations under the contract have been performed in full, unless the Terms provide for earlier termination of the contract.
Prices and Payments
5.1. In determining the price, our process is not automated and does not involve making a decision about price based on any automated analysis of your personality. Instead, the price is determined solely by the specifications that you have provided. This includes the cost of the product, the supplier’s qualification, delivery terms and other circumstances. Taxes vary depending on your residence.
5.2. Therefore, the prices on the website do not include taxes.
5.3. Taxes will be added at the order stage.
5.4. The prices on the website are base costs. We reserve the right to adjust these base costs in our sole discretion; however, any price increases will only apply to orders placed after the relevant changes have been implemented.
5.5. To find out the exact price of the products you need, please send us an enquiry. We will evaluate it for free and give you a price including taxes. These prices are deemed to be up to date only as of the evaluation day.
5.6. The final prices will be those applicable at the time of ordering, as shown on the summary of the order. If, after acceptance of the order for work, you require changes or additions to the agreed product features or other agreed order terms, we will assess the scope, complexity and feasibility of such changes. We may agree to make such changes and additions at additional cost if they are possible.
5.7. As a rule, the 100% prepayment is applied. We can split the payment into partial prepayment and 2-3 payments. Also we can agree with you on a different payment procedure case by case.
5.8. The applicable payment procedure will be shown on the summary of the order.
Delivery of the Products
6.1. The final deadline of the product delivery is agreed with you and specified in the summary of order.
6.2. If the delivery in parts is agreed, interim terms of partial product delivery are also shall be agreed and specified in the summary of the order. The separate parts are not considered the final version of the product. Therefore, they are not subject to the same standards that apply to the final version of the product. They are intended for preliminary review and possible adjustment of the progress to ensure compliance with all requirements.
6.3. By accepting a part of the product, you are not deprived of the right to request corrections to the product, as provided for in these Terms, before the expiration of the commercial guarantee period, as well as the right to file claims for non-conformity of the product with the quality, as provided for in these Terms.
6.4. Our failure to meet the intermediate deadlines, as well as non-conformity of a part of the product with the quality, shall not entail any legal consequences, including our liability, if the final product is delivered within the agreed deadline and is in conformity with the quality agreed.
6.5. Payment when dividing the product completion into parts is made in the form of prepayment for each individual part, if the other is not agreed. In this case, we start to provide the next part of the product only after you make the full agreed amount of prepayment for this part. Therefore, in order to avoid missing deadlines, you shall make timely prepayments.
6.6. If, after acceptance of the product, you require changes or additions to the agreed product features or other agreed order terms, we may also negotiate the change of the delivery deadline or interim terms, depending on the extent of the agreed changes. If you do not agree, we may refuse to accept your request of the changes.
6.7. If you are responsible for any delay in delivery, such as delay in payment, delay in providing the necessary documentation, or delay in responding to our reasonable enquiries, the delivery deadline or interim terms may be extended by the duration of the delay caused by your failure.
6.8. In exceptional cases, due to a delay on the part of our supplier or a lengthy inspection by the quality control department, we may change the deadline or interim terms, provided that we have notified you in advance and that you do not object to this.
Acceptance of the Products
7.1. It is your responsibility to obtain the software and technology necessary to load, upload and open the product in the form specified.
7.2. It is your responsibility to be able to open and download the document in which the product is contained. If you are unable to open or download the document in which the product is contained, we will not be liable.
7.3. You must notify us immediately if for any reason you are unable to open or download the product.
7.4. Any partial delivery of the product will be deemed to be accepted if you confirm acceptance of the delivered part or if no complaint is received regarding the quality of the delivered part within 3 days of delivery of the part.
7.5. In absence of complaints regarding the quality of the delivered products and requests for corrections during the commercial guarantee period, the product is deemed to be accepted by you.
7.6. If the corrections where requested, the product is deemed to be accepted by you if you confirm acceptance of the corrections or in absence of complaints regarding the made corrections within 3 days of delivery of said corrections.
Guarantees
8.1. We offer a free commercial guarantee for all our orders.
8.2. Our commercial guarantee covers the conformity of the product with the quality characteristics, specified in para. 3 of the Terms.
8.3. During the period of the commercial guarantee, you have the right to ask for corrections to be made to the product. You have the right to refund in case specified in para. 9.1.
8.4. The periods of our commercial guarantee is 14 days from the moment of the order delivery, unless other period is agreed.
8.5. You can request paid changes to the product if you do not comply with the terms of the commercial guarantee (e.g. the commercial guarantee period has expired, the reported defects are not covered by the commercial guarantee, etc.).
Refunds
9.1. You are entitled to refund if all the following conditions are met:
9.1.1. you contact us within the commercial guarantee period, proving and arguing that the product fails to comply with the quality specified in para. 3 of the Terms;
9.1.2. the quality control procedure agreed with the declared non-conformity;
9.1.3. the corrections to the product have not cured the declared non-conformity; or we refused to make corrections to the product; or the existence of significant inconformity that make it impossible to use the product for the purpose specified in the Terms.
9.2. We also make a refund if the Product has not been delivered by the final date for delivery in absence of any impediment to delivery on time by you or any circumstances beyond our reasonable control.
9.3. We also make a refund if a technical error occurs during the payment process or if you make a payment twice in error.
9.4. The products do not comply with the originality rate agreed in the summary of the order or the Terms.
9.3. The amount of refund depends on the nature of the nonconformity and its impact on the use of the product for the purpose specified in the Terms.
9.4. You are not entitled to refund in the following cases:
– You have withdrawn from the order without giving a reason after 14 days after the order has been accepted in work or after the product has been completed in full.
– During the commercial guarantee term, you demand a refund without giving reasons or with reasons not related to the consistency of the product to the quality agreed, as well as refuses to fill in the Non-Conformity Form.
– The product was delivered on time, complies with the standards and all the requirements specified in the summary of the order.
– You refuse to request corrections/changes in the process of product provision and demand a refund.
– The delay in delivery of the product is due to your fault (failing to respond to our requests in a timely manner, delaying the provision of necessary sources, or failing to make timely payments).
– You ordered only a part of the whole project, the remaining part of your project has been performed or will be performed by another contractor. In this case, we are only responsible for the compliance of the part of the project executed by us with the stated quality.
– You have made changes on your own.
9.5. When you exercise your right to withdraw from the order before the product has been delivered in full, you shall reimburse the cost of the part of the product already created at the time of withdrawal. Thus, in the case of prepaid order, we will refund you the amount you paid us, minus money we are owed. We shall make a refund within 14 calendar days from the date you give us the notice of withdrawal. If the product is still due, you shall pay the reimbursement due to us within 14 calendar days of the date you give us the notice of withdrawal.
9.6. The rights to the product shall not be transferred to you in the event you claim a refund of 50% or more of the product or unilaterally withdraw from the order regardless of the amount of the refund. In this event we have the right to use the product as we consider appropriate for us, including posting in the public domain.
9.7. You are entitled to refund in case of our unilateral withdrawal from the contract.
Unilateral Withdrawal
10.1. Within 14 calendar days of entering into the contract, you have the right to unilaterally cancel the order. You must send us a notice by any means available on the website in order to exercise this right. If the product has been fully created, you have no right to unilaterally cancel the order.
10.2. We may withdraw from the contract after it has been concluded if it is impossible for us to fulfil the order because we do not have the appropriate resources or because we have miscalculated the complexity of the product, which makes it impossible for us to complete the order in time. We will inform you of the impossibility of fulfilling your order and, if possible, offer to negotiate other terms of the order in order to make fulfilment possible. If it is not possible to renegotiate the terms, we shall be entitled to unilaterally withdraw from the contract.
Liability and disclaimers
11.1. If you access or use the website from a jurisdiction other than the one to which it is targeted, you are responsible for ensuring compliance with all applicable laws. We will not be held liable for any unethical or illegal use of our website or products.
11.2 We are not liable for any damage caused by using our website. We are not responsible for your grades or any other results of using our products.
11.3. Our total liability shall not exceed the amount of products purchased by you.
11.4. We use such keywords within the website as „Essay”, „Aufsatz”, „Aufsatz kaufen“, „Aufsatz bestellen“, „Aufsatzschreibservice“, „Bachelorarbeit“, „Bewerbung“, „Diplomarbeit“, „Doktorarbeit“, „Essay“, „Exposé“, „Exzerpt“, „Facharbeit“, „Fallstudie“, „Forschungsarbeit“, „Ghostwriter Englisch“, „Hausarbeit“, „Lösungsskizze“, „Masterarbeit“, „Motivationsschreiben“, „Rede“, „Referat“, „Seminararbeit“, „Studienarbeit“, „Online-Klausur“, „Praktikumsbericht“, „Präsentation“, „Projektarbeit“, „Unterrichtsentwurf“, „VWA“, „Wissenschaftliche Arbeit“ „Anschreiben”, „Wissenschaftliche Arbeit”, „Ghostwriter”, „Autor einstellen“, “buy an essay,” “order a paper,” “hire a writer,” “essay writing service,” “paper writing service” solely for the purpose of SEO.
Complaints
12.1. If you have a complaint about our work, you can contact us by any means available to you.
You should include the order details and the nature of the complaint. If the complaint is about the quality of the product, you must specify this non-conformity. If the complaint includes a request for a refund, you must also complete the non-conformity form, giving full details of your complaint.
12.2. The time for consideration of a complaint is up to 10 working days from the date of its receipt.
12.3. ODR platform – https://webgate.ec.europa.eu/odr
